![]() In this case, the call starts in North America, the processing occurs in North America, and then the voicemail is delivered to the user's Exchange mailbox in Europe. For another example, assume a Teams user in North America calls an unavailable Teams user in Europe. The message is then delivered to the user's Exchange mailbox. The message is then delivered to the user's Exchange mailbox.įor example, if a call comes in to an unavailable Direct Routing user through a Session Border Controller (SBC) in Europe, the voicemail recording and transcription are done in Europe. The recording and transcription of Cloud Voicemail starts in Microsoft 365 at the origin of the call being routed to Cloud Voicemail. These greetings are retrieved by Cloud Voicemail as needed during an incoming call. The Exchange mailbox of a user stores any custom recorded greetings. The clients that access voicemail (for example, Microsoft Outlook, Microsoft Teams, or Skype for Business) do so through the Exchange mailbox and the APIs provided.Ī voicemail message contains an attached audio file with the voice messages and the voicemail transcription (if enabled). There's no specific or additional storage for voicemail. Voicemail messages generated by Cloud Voicemail are delivered to and stored in the user's Exchange mailbox, either in Exchange Online or in Exchange Server. For more information, see Plan Cloud Voicemail service for on-premises users. However, you must configure the Skype for Business Server environment to route calls to Cloud Voicemail. For Skype for Business Online users, Cloud Voicemail was automatically set up and provisioned when the users were assigned a Phone System license and were Enterprise Voice enabled by the provisioning system.įor Skype for Business Server on-premises users, Cloud Voicemail is automatically set up and provisioned. ![]() Provisioning for Teams users isn't the same as it was for Skype for Business Online users. A Microsoft Teams Phone license is not required for Cloud Voicemail. Cloud Voicemail provisioningįor Teams users, Cloud Voicemail is automatically set up and provisioned. For more information about administrator roles, see About admin roles. For Exchange Online licensing requirements, see Exchange Online service description. Cloud Voicemail doesn't support third-party email systems. It cannot be disabled for individual telephone extensions or for particular types of messages.This article is for Microsoft 365 administrators who want to set up Cloud Voicemail for their users.Ĭloud Voicemail deposits voicemail messages in a user's Exchange mailbox. If your telephone doesn't have them, you will hear an interrupted dial tone or stutter tone when you have new messages. The message waiting indicator light is activated for all new messages. ![]() The telephone message indicator lights will be lit whenever you receive new voicemail messages.
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